Maria's dental emergency

Maria had been experiencing toothache - enduring 6 weeks of pain, reaching the point where she could no longer eat. At this point Maria booked an emergency appointment with us at Prospect Street Dental Practice. She called the clinic first thing in the morning and we booked her in within a few hours to see the dentist.

What we did

We saw Maria as soon as we could. Although our dentists are booked up well in advance we always leave a few appointments each day for the unforeseen emergency. When Maria came in, we took time to understand the problem and then used a digital X-Ray to help diagnose the issue as well as examine the tooth and surrounding areas carefully.

Outcome

The X-Ray showed Maria had an infection. Our dentist prescribed a course of antibiotics and invited Maria back a week later to ensure the problem had been resolved.

What did Maria say?

"I have been going to Prospect Street Dental Practice for over 25 years and I wouldn't consider changing to another clinic as I am always happy with service. I always get a warm and friendly welcome from all the team. I felt a few twinges with my tooth a while ago, but this had developed to the point where my mouth was swollen and I was in so much pain that I couldn’t eat. I was so relieved when I called the practice and they said they could see me the same day! The experience was actually fine, brilliant! My dentist gave me a course of antibiotics and I made a review appointment to see her a week later. I felt things had improved and she examined the area to check that was the case and the infection had gone. I am now totally out of pain and booked in for my 6 month Dental health review and with the hygienist too!"

What to do in an Emergency

Don’t allow any dental discomfort to develop… Call us on 0118 947 2517 immediately and seek advice. We will always try to offer advice over the phone wherever possible until you are able to come see us at Prospect Street Dental Practice.

Patient Reviews

People are talking about us

The biggest complement we receive is when our patients refer their friends and family to Prospect Street Dental Practice. In fact, we have built much of our practice on these valued, trusted recommendations over the years. Read our reviews to hear why our patients are recommending us…

Leave a Google Review

Patient reviews

2232 Reviews

5.0

6th June 2026

Steff is very professional and made me feel at ease. All stadf are excellent

EJ

Edward Jones

Lovely staff. Very gentle and experienced

5th June 2026

I cannot recommend Jill highly enough. I travel hundreds of miles from the North East of England specifically to have my teeth cleaned by her, and I wouldn’t go anywhere else.Jill is absolutely outstanding at what she does. She is professional, knowledgeable, gentle and incredibly thorough. From the moment you sit in the chair, she puts you completely at ease and takes the time to explain everything.The results are always amazing, and my teeth have never looked or felt better. Her attention to detail and genuine care for her patients are second to none.If you’re looking for a hygienist who is exceptional at her job and truly cares about her patients, Jill is the best I’ve ever been to. Well worth travelling for and I cannot recommend her enough.

4th June 2026

Very competent dental hygienist.

4th June 2026

I was treated with respect and dignity for my age

4th June 2026

Happy with level of service and friendly approach of staff

4th June 2026

The combined pleasant personalities working at the practice alongside their professional approach

MB

ML BEla

I made an emergency appointment and was able to book on the same day. My appointment ran on time and the dentist/assistant were very good and efficient throughout the session.

3rd June 2026

Overall a very positive experience. Professional, friendly staff who explain well what they are doing and why.

TR

Trevor Rogers

Fantastic response to an urgent lost filling, friendly and professional as always.

NM

Natasha Moore

Very welcoming and such a lovely calming voice as not a fan of the dentist

31st May 2026

I feel very anxious about my appointments but since coming to this practice my fear has lessened. I feel reassured and confident in the abilities of of the team. The overall experience means I now attend appointments regularly.

30th May 2026

The staff are friendly and efficient

30th May 2026

very clean. Efficient and friendly dentist. Thorough. Cool premises in the heat. Ice cold water machine available.

29th May 2026

Steph is great at what she does. She is very personable, thorough, efficient and gentle.

29th May 2026

Excellent dentist - thorough, professional, listens.Practice well run, clean and professional too.

28th May 2026

Treatment was efficient with great results. I have a sensitive gag reflex and got a bit panicky a few times, but the practitioner was calm and caring even though I felt a bit of an idiot.

PC

Phil Carpenter

My next regular checkup isn’t until mid August, but I recently chipped a front tooth. I walked in this morning to book an earlier appointment and was offered one in just 10 minutes ! Fabulous service from Darragh and the team as usual.

OK

Owen Kane

I have been coming here for over 40 years, all staff always considerate and professional. Particularly pleased with the new approach to scaling my teeth which has made a once inevitably painful procedure quite pain free!

SP

Sarah Penny

Jill always makes me feel at ease in the chair. She is friendly, gives great advise, and is always so bubbly.

Prev Previous
Next Next