Maria's dental emergency

Maria had been experiencing toothache - enduring 6 weeks of pain, reaching the point where she could no longer eat. At this point Maria booked an emergency appointment with us at Prospect Street Dental Practice. She called the clinic first thing in the morning and we booked her in within a few hours to see the dentist.

What we did

We saw Maria as soon as we could. Although our dentists are booked up well in advance we always leave a few appointments each day for the unforeseen emergency. When Maria came in, we took time to understand the problem and then used a digital X-Ray to help diagnose the issue as well as examine the tooth and surrounding areas carefully.

Outcome

The X-Ray showed Maria had an infection. Our dentist prescribed a course of antibiotics and invited Maria back a week later to ensure the problem had been resolved.

What did Maria say?

"I have been going to Prospect Street Dental Practice for over 25 years and I wouldn't consider changing to another clinic as I am always happy with service. I always get a warm and friendly welcome from all the team. I felt a few twinges with my tooth a while ago, but this had developed to the point where my mouth was swollen and I was in so much pain that I couldn’t eat. I was so relieved when I called the practice and they said they could see me the same day! The experience was actually fine, brilliant! My dentist gave me a course of antibiotics and I made a review appointment to see her a week later. I felt things had improved and she examined the area to check that was the case and the infection had gone. I am now totally out of pain and booked in for my 6 month Dental health review and with the hygienist too!"

What to do in an Emergency

Don’t allow any dental discomfort to develop… Call us on 0118 947 2517 immediately and seek advice. We will always try to offer advice over the phone wherever possible until you are able to come see us at Prospect Street Dental Practice.

Patient Reviews

People are talking about us

The biggest complement we receive is when our patients refer their friends and family to Prospect Street Dental Practice. In fact, we have built much of our practice on these valued, trusted recommendations over the years. Read our reviews to hear why our patients are recommending us…

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Patient reviews

2261 Reviews

5.0

27th June 2026

The dentist and team were absolutely wonderful with my very anxious son. They were patient, gentle, and did everything they could to help him feel at ease.

26th June 2026

As soon as I disclosed that I needed help with a flare up with my long-standing gum problem, the hygienist was proactive and extremely helpful. She called me up and reassured me that she was available if I needed to come in. I was able to see her within a couple of hours and she carried out the procedure with her usual expertise, kindness and sensitivity. She asked me to ring the next morning to let her know how I was and to confirm that the treatment had helped. She had discussed next steps in my management plan including how I can best help maintain my gum health and I am so glad that on this occasion the flare up seems to have abated. The reassurance I needed and the knowledge that expert help is a two minute walk from my home has led me to give the Practice a highly satisfied rating.

25th June 2026

On time and efficient

24th June 2026

Professional clinicians who explain what they are doing & why . They are friendly ,courteous and get to know you gradually . I trust them to do what is best for my teeth.

AS

Abigail Swinburn

As always, I received a friendly greeting. I was informed at all times about the treatment I was having. A very professional and caring service.

RR

Robert Ramsay

Very friendly staff, very efficient, great work and great advice :-)

MV

Mike Vicary

Very professional with a wide range of services available.

RB

Richard Buckley

Had a check up and hygienist appt today and everything was on time and Peter and Stef couldn't have been nicer and more welcoming. A great dentist in Caversham.

21st June 2026

Have been a patient for many years and have never had any cause for complaint.Over the many years I have been given advice andindeed on the very odd occasion that I have needed treatment of some kind between appointments I have been seen very promptly bc and very C sympathetically treated.

21st June 2026

Very satisfied, polite, very experienced, a pleasure to be there

20th June 2026

Amazing dentist been using them for 28 years

18th June 2026

Everything was spot on. The surgery was clean and hygienic looking. The hygienist was kind and friendly

OY

Omar Yamout

I have been going to this Prospect Street Dental Practice for about two years for my routine check ups and cleaning. Really nothing to complain about. Reception is friendly, and all the doctors are very professional. Dr. Marina explains to me in detail the condition of my teeth, gums, and jaw during my routine checkup. Dr. Stefanie the hygienist is very precise, and although I have very sensitive teeth, I do not feel any pain or sensitivity during or after the cleaning seasion. I also had a night guard fitted by Dr. Darragh a few months back, he took all the time needed to make sure the fit is comfortable and was very friendly and open to any comments I had. Definitely recommend this practice.

MM

Matt Martin

Appt on time. Polite staff, professional service. Very happy..

17th June 2026

Very friendly staff who always put me at ease and explain clearly what the treatment is and ongoing general dental care.

17th June 2026

Very helpful receptionists especially as I had to change my appointment date and I was accommodated with a date I could attend. Very friendly and knowledgeable hygienist. Minimal waiting prior to treatment.

MD

Maggie Davis

Everyone from my dentist, his assistant and the receptionists were so kind and considerate as well as professional. Above all the gentlest dentistry I’ve ever experienced.

16th June 2026

Just friendly and professional.

MC

M Ch

I have been a patient at Prospect Street Dental Practice for several years and have consistently been impressed by the kindness, professionalism, and care shown by every member of the team. Recently, I experienced a minor dental emergency, and the reception staff were incredibly accommodating in arranging an earlier appointment with Marina. She resolved the issue quickly and expertly, making what could have been a stressful experience completely straightforward. I was particularly impressed by how gently the local anaesthetic was administered—it was genuinely the most comfortable and pain-free experience I've ever had. Thank you to Marina and the entire team for your exceptional care. I highly recommend Prospect Street Dental Practice

12th June 2026

Good care and friendly service. Efficient booking and mostly on time.

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